Policies
Customer Service Hours
Monday-Friday, 9:00 am – 5:00 pm, CST
Phone: 615-627-0049
Email: info@sororitygirlstore.com
Shipping
Online orders ship within 48 hours of receipt. If we are experiencing a delay you will be notified. Shipping cost and delivery time are determined by the delivery service you choose in checkout, and is based on package weight and destination from our company location in Nashville, TN.
Returns
Are not accepted unless items are damaged. If your merchandise is damaged upon delivery, please notify us immediately so we may arrange a replacement. All damaged items must be returned to Sorority Girl Store for a refund.
Cancellations
Must be made within 24 hours. Depending on inventory, your order may ship the same day the order is placed. If your product has already shipped, cancellations will not be accepted. Custom orders may not be cancelled.
Privacy Policy
We respect and are committed to protecting your privacy. Ella Estelle, LLC dba Sorority Girl Store collects billing and credit card information needed to complete your order. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We respect your privacy and security and will not sell your information to any third party.
Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and for secure commerce transactions.
Ella Estelle, LLC dba Sorority Girl Store owns and retains all rights and copyrights for all designs, images, and illustrations sold under the Ella Estelle and/or Sorority Girl Store brand. All rights reserved. At no time may any outside party copy or reproduce any of these products, designs, or artwork. Only approved retail outlets may offer our products, upon Ella Estelle dba Sorority Girl Store approval of required wholesale/dealer application. At no time may any of our products be featured on any websites without written permission from Ella Estelle, LLC dba Sorority Girl Store.
